onlineEFD Mobile App User Guide

Complete guide for creating and printing receipts on your mobile device

Mobile First

Optimized for mobile devices with touch-friendly interface

TRA Compliant

Fully compliant with Tanzania Revenue Authority requirements

Real-time Sync

Instant synchronization with TRA systems

Create Receipt

Learn how to create compliant EFD receipts step by step. From entering customer details to adding items and calculating taxes.

Start Guide

Print Receipt

Complete guide to printing receipts on various printers. Setup instructions and troubleshooting common printing issues.

Start Guide

Need Help?

If you encounter any issues with the onlineEFD mobile application, use the built-in Customer Care and IT Support features in the app.

Create Receipt

Step-by-step guide to creating EFD-compliant receipts on your mobile device. Click any image to view it in full-screen mode.

1

Open the onlineEFD Mobile App

Launch the onlineEFD application on your mobile device. Make sure you have a stable internet connection.

  • Ensure you're logged in with your TRA credentials
  • Check that your device is registered and activated
  • Verify you have the latest app version
Tip: Enable auto-login for faster access during busy business hours.
2

Select "New Receipt"

From the main dashboard, tap the "New Receipt" button to start creating a new fiscal receipt.

  • The "New Receipts" button is located at the top-left of the main dashboard
  • It has a pencil icon and may show a red exclamation mark for notifications
  • Ensure you're in the main dashboard screen before proceeding
onlineEFD Mobile App Dashboard
3

Enter Customer Information

Add customer details if required. For B2C sales, customer information may be optional.

  • Customer Name (optional for retail sales)
  • TIN Number (required for B2B transactions)
  • Customer Phone Number (for digital receipt delivery)
  • Select customer ID type and fill the specific ID number
  • Press Add & save customer to save customer's details
Important: Always verify TIN numbers for business customers to ensure compliance.
Customer Information Form
4

Add Items

Enter the products or services being sold. Each item requires specific information.

  • Item name
  • Price per Unit
  • Select tax code type (Standard, Special rate, Zero rated, Special relief or Exempted)
  • Quantity sold
  • Discount (if applicable)
  • Press Add item/service to add the item
Items and Services Form
5

Payment Information

The app will automatically calculate totals including Discounts and taxes.

  • Select the payment type(Cash, Cheque, C-Card, E-Money or Invoice)
  • Write the invoice number if Available
Tip: Review all information before proceeding to ensure accuracy.
Payment Information Form
7

Receipt Preview

Review the receipt details before finalizing.

  • Press the "Preview" button to view the receipt
  • The Preview Button is located at the bottom right corner of the screen
  • Review all details carefully before proceeding
  • If everything looks correct, press the "Submit" button to finalize
  • The Submit button is located at the bottom right corner of the screen
Important: The app will automatically generate a TRA confirmation once the submission is successful.
Receipt Preview Screen
← Back to Home Go to Printing Guide →

Print Receipt

Complete guide to printing EFD receipts on various types of printers

1

Check Printer Compatibility

Ensure your printer is compatible with the onlineEFD mobile app.

  • Bluetooth thermal printers (recommended)
  • Command-enabled printers
Recommendation: Recommended to use TRA-approved fiscal printers.
2

Connect Printer to Mobile Device

Establish a Bluetooth connection between your mobile device and the printer.

  • Bluetooth: Enable Bluetooth on both devices and pair them
  • Look for the printer in the Bluetooth devices list and select it
  • Enter the pairing code on your mobile phone(0000 or 1234) to pair the printer with your phone
Tip: Make sure the printer is powered on and in pairing mode.
Tip: For iOS devices, there is no need to pair the printer beforehand.
Bluetooth Printer Pairing
3

Receipt Settings

Set receipt settings in the onlineEFD app.

  • Choose to use bold text or not on the receipt
  • Choose to use short or long verification code on receipt
  • Choose size of the TRA logo on the receipt
  • Choose size of the QR code on the receipt
  • Choose print scale factor (receipt sharpness) on the receipt
  • Press "Done" button to save the settings
Tip: Use Roll57 for small receipt papers and Roll80 for larger receipt papers.

Important: Always use TRA-approved thermal paper for compliance.
Receipt Settings Screen
4

Receipt Printing

After choosing the settings, you can print receipts.

  • At the bottom of the onlineEFD app, press print icon (🖨️) to print the receipt
  • For first time user, allow the App to use device's location
  • Allow also the device to determine the relative positioning of nearby devices
Allow App to Use Location
5

Printer Settings

After allowing the app to use location, you can configure printer settings for optimal printing performance by clicking the Settings icon at the top right of the page.

  • At the top right corner of the print dialog, press the Settings icon
  • Select the printing mode (Commands or PDF)
  • For Commands mode, choose text alignment options
  • Adjust print density and quality settings
  • Save settings to apply changes
Tip: When using the command mode, the receipt settings are not applicable and will be ignored.
Printer Settings Screen
6

Print from Receipt List

You can also print receipts directly from the receipt list on the main dashboard.

  • From the main Dashboard, press My Receipts
  • The receipt list will be displayed
  • Find the receipt you want to print and select it
  • Confirm print settings and tap Print icon (🖨️)
Receipt List Screen
7

Receipt Printing

After configuring all settings, you can now print your receipt with optimal performance.

  • Ensure your printer is connected and ready
  • Select the correct printer from the device list
  • Check that paper is properly loaded in the printer
  • Wait for the printing process to complete
  • Verify the printed receipt contains all required information
Tip: If printing fails, check Bluetooth connection and printer status, then try again.

Important: Always ensure the printed receipt shows the TRA verification code and QR code for compliance.
Receipt Printing
8

Troubleshoot Common Issues

Resolve common printing problems quickly.

  • No connection: Check Bluetooth is enabled
  • Poor quality: Clean print head or replace paper
  • Wrong size: Adjust paper settings in app
  • Slow printing: Check printer battery/power
  • Partial print: Clear paper path and restart
  • Pair printer and device: Ensure they are paired in Bluetooth settings
  • For iphone: Allow the application to use bluetooth from Privacy and Security settings
  • Blank printing: Check if the paper is loaded correctly
  • Missing some features on the dashboard: Consult your account administrator
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